Refund policy

Return and Exchange Policy

Welcome to TeeJee Fashion. Since our products are exclusively handcrafted, we maintain a strict No Return, No Exchange, and No Refund policy. We do not offer exchanges or refunds for change of mind, size misunderstandings, or style preferences.

We only replace items if they are damaged during transit, have a major manufacturing defect, or if the wrong item was delivered.

1. Mandatory Unboxing Video Required

To prevent fraudulent claims, we strictly require a complete unboxing video to process any exchange or return.

  • The video must start before the flyer/box seal is opened.

  • The video must show the shipping label clearly and must be unedited, uncut, and continuous.

  • Without a clear unboxing video showing the defect right out of the package, no claim will be entertained under any circumstances.

2. 48-Hour Deadline

Any damage or defect must be reported to our customer support team via Whatsapp within 48 hours of delivery (as per the tracking status provided by the courier). Requests made after 48 hours will be automatically rejected.

3. What Counts as a Defect?

  • Eligible for exchange: Torn fabric, broken zippers/hardware, or receiving a completely different design/color than what was ordered.

  • NOT eligible for exchange: Minor loose threads that can be clipped, slight color variations due to studio lighting/screen brightness, or minor asymmetry. Because our items are handcrafted, tiny unique variations are natural and are not considered manufacturing defects.

4. Condition of the Item

For an exchange to be processed, the item must be completely unworn, unwashed, and unused, with all original tags and packaging intact. If the item shows any signs of use or perfume scent, the exchange will be cancelled.

5. Refunds & Out-of-Stock Items

We only offer a cash refund if the defective item you ordered is completely out of stock and cannot be replaced.

  • Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 5 to 7 working days.

  • Shipping fees and Cash on Delivery (COD) charges are strictly non-refundable.

How to file a claim:

If you have received a damaged or incorrect item and have the required unboxing video, please contact our team via WhatsApp at +92 311 0199196 with your Order Number and the video file. Our team will review it and assist you.